Privacy Policy
Effective Date: February 20, 2026
Last Updated: February 20, 2026
BHS Rehab - Advisors & Addiction Care ("BHS Rehab," "we," "our," or "us") is committed to protecting the privacy of individuals who visit our website at bhsrehab.net and those who seek treatment at our facility located at 530 Castro St, San Francisco, CA 94114. This Privacy Policy describes how we collect, use, disclose, and protect your information.
1. Information We Collect
Information You Provide
- Contact information: name, email address, phone number, mailing address
- Insurance information: provider name, policy number, group number
- Health information: substance use history, medical history, mental health information (when voluntarily provided through admissions inquiries)
- Communication records: emails, phone call records, and chat transcripts
Information Collected Automatically
- Device information: browser type, operating system, device type
- Usage data: pages visited, time on site, referring URL
- Location data: general geographic location based on IP address
- Cookies and similar technologies: session data, preferences, and analytics
2. How We Use Your Information
We use the information we collect to:
- Respond to inquiries about our addiction treatment programs
- Process admissions and insurance verification requests
- Provide and improve our treatment services at our San Francisco facility
- Communicate with you about your care or potential care
- Send relevant educational and recovery resources (with your consent)
- Comply with legal and regulatory requirements
- Improve our website functionality and user experience
- Ensure the security of our systems and patient data
3. HIPAA Notice of Privacy Practices
BHS Rehab complies with the Health Insurance Portability and Accountability Act (HIPAA) and 42 CFR Part 2 regulations governing the confidentiality of substance use disorder patient records.
Protected Health Information (PHI)
If you become a patient at our treatment center, your Protected Health Information is subject to our Notice of Privacy Practices, which is provided separately during the admissions process. Key protections include:
- Your PHI will not be disclosed without your written authorization, except as permitted or required by law
- Substance use disorder treatment records receive additional federal protections under 42 CFR Part 2
- You have the right to access, amend, and request restrictions on the use of your PHI
- We maintain physical, electronic, and procedural safeguards to protect your health information
Patient Rights Under HIPAA
- Right to Access: You may request copies of your health records
- Right to Amend: You may request corrections to your health records
- Right to Restriction: You may request restrictions on how your information is used
- Right to Accounting: You may request a list of disclosures of your health information
- Right to Confidential Communications: You may request that we communicate with you in a specific manner
- Right to Complain: You may file a complaint if you believe your privacy rights have been violated
4. Information Sharing and Disclosure
We do not sell, rent, or trade your personal information to third parties. We may share information in the following circumstances:
- With your consent: When you provide explicit written authorization
- For treatment purposes: With healthcare providers involved in your care (with appropriate authorization)
- Insurance verification: With insurance companies to verify coverage (with your consent)
- Legal compliance: When required by law, subpoena, or court order
- Safety: When necessary to prevent imminent harm to you or others
- Service providers: With trusted partners who assist in website operations and analytics, subject to confidentiality agreements
5. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to:
- Remember your preferences and settings
- Analyze website traffic and usage patterns
- Improve website performance and user experience
You can control cookies through your browser settings. Please note that disabling cookies may affect website functionality.
Analytics
We may use third-party analytics services to understand how visitors interact with our website. These services collect information anonymously and report trends without identifying individual visitors.
6. Data Security
We implement reasonable physical, electronic, and administrative safeguards to protect your information, including:
- SSL/TLS encryption for data transmission
- Secure server infrastructure with access controls
- Regular security audits and vulnerability assessments
- Staff training on privacy and security procedures
- Compliance with HIPAA Security Rule requirements
7. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Deletion: Request deletion of your personal information (subject to legal retention requirements)
- Correction: Request correction of inaccurate information
- Opt-out: Opt out of marketing communications at any time
8. California Privacy Rights
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and the right to request deletion. To exercise these rights, contact us using the information below.
9. Children's Privacy
Our website is not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete it promptly.
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.
11. Contact Us About Privacy
If you have questions about this Privacy Policy, your privacy rights, or our data practices, please contact us:
12. ADA Compliance
BHS Rehab is committed to ensuring our website and facility are accessible to individuals with disabilities. If you experience any accessibility issues, please contact us so we can assist you.